FAQs

Q. How can I plan a journey?
A. Go to our Journey Planner found on the homepage. Enter the start point of your journey, your destination along with the date and time you wish to travel. There is also the option to select whether you would like to travel by bus, train or direct only, as well as the option to enter your average walk speed and desired number of stop changes. When you then click ‘Plan my journey’, you will be provided with the available routes for your journey selection. Click on your preferred time, and the full journey details will be displayed, with maps of the journey, timetables, fare information and any disruptions.

Alternatively, you can plan your journey by calling our Contact Centre on our local rate number 0300 200 22 33 between 07:00 and 20:00 daily, who are on hand to help with any journey queries you may have. We operate a reduced service on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day.

Q. How do I find timetables?
A. Go to our Timetables page and you will be able to search for timetables either by their service number, or your location. Once you’ve filled in the search fields and clicked ‘Search’ a list of timetables matching your criteria will be displayed. Click on a timetable to confirm your choice and you will then be shown the full timetable information, along with a route map. There is also the option at the bottom of the page to download the traditional PDF timetable if you prefer.

Q. How do I use the Bus Stop Finder?
A. Enter your location or bus stop code (if known) into the search box, and the interactive map will display the bus stops located in that area. Click on the orange icons to select a bus stop, and the details of this stop will appear, along with the times of the next buses due to arrive. The service number of the buses will be displayed here, and you can click these to open the timetable for that service.

Q. How do I register an account and what does it do?
A. On the top right corner of our website, click on the ‘Login’ button. You can then fill in the registration form to set up your account. Having an account will allow you to save your favourite stops, journeys and timetables, making them easily accessible straight from your account. You will also be able to view disruptions for services you have selected as a favourite.

Q. How do I save my favourite journeys, timetables and bus stops?
A. Once you have found a journey, timetable or bus stop through the website, there will be an option on the page to ‘Add to favourites’. If you click this, the journey, timetable or bus stop will appear in your account.

Q. How do I search for disruptions?
A. If you go onto our disruptions page, all planned public transport disruptions that we are aware of will be listed here. There is also the option for you to search for disruptions by service number and operator, so you can filter the results to what you need.

Q. What are ‘My disruptions’?
A. When you have a favourite journey, timetable or bus stop saved in your account, ‘My disruptions’ will only display disruptions in place for the services that you have in your favourites.

Q. Where can I find fare information?
A. Fare information can be found through the results of our journey planner. Where the journey details are listed, there is an option to ‘View fares’. Click this, and a list of available tickets and prices will be displayed. For more information, please see our Fares page. Alternatively, you can get in touch with our Contact Centre on 0300 200 22 33.

Q. Where can I get my Welsh Concessionary Bus Pass?
A. If you are aged 60 or over or have a disability, you are eligible for free travel in Wales through the Concessionary Bus Pass scheme. Application forms are available at your local Post Office. Alternatively, contact the Transport Department of your local council who will be able to help. Links to each local authority can be found on our Useful Links page.

Q. Where can I use my Welsh Concessionary Bus Pass?
A. You can use your Welsh Concessionary Bus Pass on all local bus services in Wales. You cannot use your Welsh pass for travel in England and you cannot use your English pass for travel in Wales.

Please be aware that your concessionary pass cannot be used on coach services such as National Express or Megabus. National Express do offer a Senior Coachcard for people over 60, which you can find more details here by clicking here.

The scheme is currently run by local authorities. If you wish to apply for a concessionary pass, please contact your local authority who will be able to provide you with a pass should you be eligible.

Please see the links below for information on concessionary passes from the following local councils:

Blaenau-Gwent
Bridgend
Caerphilly
Cardiff
Carmarthenshire
Ceredigion
Conwy
Denbighshire
Flintshire
Gwynedd
Isle of Anglesey
Merthyr Tydfil
Neath Port Talbot
Newport
Pembrokeshire
Powys
Rhondda Cynon Taf
Swansea
Torfaen
Vale of Glamorgan
Wrexham

If you wish to see more information regarding the concessionary travel pass, please see the Welsh Government website here.

Arriva Trains Wales
Holders of Concessionary Travel Passes issued by Welsh local authorities are able to travel for free on any Arriva Trains Wales route on the following schemes:

Wrexham – Hawarden Bridge

Cambrian Coast (Machynlleth – Pwllheli)

Conwy Valley Line

Heart of Wales

This scheme will run until March 2017. For more information on this, please visit the Arriva Trains Wales website here.

Q. Where can I find information about travelling with a disability?
A. Traveline Cymru attempts to provide as much information as possible regarding travelling with a disability. Please visit our Travellers with a Disability page for more information.

Q. How do I make a complaint about a bus company?
A. To make a complaint about a bus service, please contact Bus Users UK on 029 2022 1370 or email wales@bususers.org. For complaints about train services contact Passenger Focus on 08453 022 022 or email hello@passengerfocus.org.uk.

Q. How do I make a complaint about Traveline Cymru?
A. For complaints about any of the Traveline Cymru services, please fill out our feedback form on our Contact Us page and we will get back to you within 10 working days. Alternatively, you can put your complaint in writing to:

Traveline Cymru Complaints
Traveline Cymru
PO Box 83
Cardiff
CF11 1NA